# Virtual Assistant FAQs

### [Can I request a refund for the Virtual Assistant Service?](/content/va_faqs/can-i-request-a-refund-for-the-virtual-assistant-service/index.html)

### [How to cancel a subscription to the Virtual Assistant service](/content/va_faqs/how-to-cancel-a-subscription-to-the-virtual-assistant-service/index.html)

### [How and when do we make payments for the tawk.to VA Service?](/content/va_faqs/how-and-when-do-we-make-payments-for-the-tawk-to-va-service/index.html)

### [How to upgrade your subscription to the Virtual Assistant service](/content/va_faqs/how-to-upgrade-your-subscription-to-the-virtual-assistant-service/index.html)

### [Do you have a contractor buyout policy? I would like to hire my VA directly.](/content/va_faqs/do-you-have-a-contractor-buyout-policy-i-would-like-to-hire-my-va-directly/index.html)

### [Can I request a replacement for a Virtual Assistant?](/content/va_faqs/can-i-request-a-replacement-for-a-virtual-assistant/index.html)

### [After a VA leaves, how will I know critical information for my business is secure?](/content/va_faqs/after-a-va-leaves-how-will-i-know-critical-information-for-my-business-is-secure/index.html)

### [What if a VA is hired for a short-term project and completes the work early?](/content/va_faqs/what-if-a-va-is-hired-for-a-short-term-project-and-completes-the-work-early/index.html)

### [What if I decide to unsubscribe?](/content/va_faqs/what-if-i-decide-to-unsubscribe/index.html)

### [What if the VA has gone AWOL or improperly resigned?](/content/va_faqs/what-if-the-va-has-gone-awol-or-improperly-resigned/index.html)

### [What if a VA decides to quit?](/content/va_faqs/what-if-a-va-decides-to-quit/index.html)

### [When should I file for overtime pay?](/content/va_faqs/when-should-i-file-for-overtime-pay/index.html)

### [How do you resolve conflicts when working with a VA?](/content/va_faqs/how-do-you-resolve-conflicts-when-working-with-a-va/index.html)

### [Who manages the performance of my VA?](/content/va_faqs/who-manages-the-performance-of-my-va/index.html)

### [How do you measure the VA’s performance?](/content/va_faqs/how-do-you-measure-the-vas-performance/index.html)

### [What is an End of Day (EOD) Report?](/content/va_faqs/what-is-an-end-of-day-eod-report/index.html)

### [How do I know if a VA is really working?](/content/va_faqs/how-do-i-know-if-a-va-is-really-working/index.html)

### [What happens if a VA is frequently late or absent from work?](/content/va_faqs/what-happens-if-a-va-is-frequently-late-or-absent-from-work/index.html)

### [What happens if a VA is unwell or needs to take a day off?](/content/va_faqs/what-happens-if-a-va-is-unwell-or-needs-to-take-a-day-off/index.html)

### [Do VAs provide a notice period when requesting time off?](/content/va_faqs/do-vas-provide-a-notice-period-when-requesting-time-off/index.html)

### [How do holidays work?](/content/va_faqs/how-do-holidays-work/index.html)

### [What if my VA misses work hours?](/content/va_faqs/what-if-my-va-misses-work-hours/index.html)

### [Do you use time-tracking software?](/content/va_faqs/do-you-use-time-tracking-software/index.html)

### [Can my VA work during weekends or holidays?](/content/va_faqs/can-my-va-work-during-weekends-or-holidays/index.html)

### [Can I upgrade or downgrade the weekly working hours of the VA?](/content/va_faqs/can-i-upgrade-or-downgrade-the-weekly-working-hours-of-the-va/index.html)

### [Can my VA make and receive phone calls?](/content/va_faqs/can-my-va-make-and-receive-phone-calls/index.html)

### [What if my VA requires a phone number?](/content/va_faqs/what-if-my-va-requires-a-phone-number/index.html)

### [Can I assign a company email to my VA?](/content/va_faqs/can-i-assign-a-company-email-to-my-va/index.html)

### [Are the VAs HIPAA compliant?](/content/va_faqs/are-the-vas-hipaa-compliant/index.html)

### [Do the VAs sign confidentiality and data privacy documents?](/content/va_faqs/do-the-vas-sign-confidentiality-and-data-privacy-documents/index.html)

### [Can you offer an NDA?](/content/va_faqs/can-you-offer-an-nda/index.html)

### [How will I meet with my VA on their first day?](/content/va_faqs/how-will-i-meet-with-my-va-on-their-first-day/index.html)

### [Who onboards and trains the Virtual Assistant?](/content/va_faqs/who-onboards-and-trains-the-virtual-assistant/index.html)

### [How to pause your VA subscription](/content/va_faqs/how-to-pause-your-va-subscription/index.html)

### [Can I change the working hours of my Virtual Assistant?](/content/va_faqs/can-i-change-the-working-hours-of-my-virtual-assistant/index.html)

### [Can the VAs work in my time zone?](/content/va_faqs/can-the-vas-work-in-my-time-zone/index.html)

### [How will the Virtual Assistant work in cases of power or internet outage?](/content/va_faqs/how-will-the-virtual-assistant-work-in-cases-of-power-or-internet-outage/index.html)

### [How can I communicate with my VA?](/content/va_faqs/how-can-i-communicate-with-my-va/index.html)

### [Will I need to purchase any equipment for my VA?](/content/va_faqs/will-i-need-to-purchase-any-equipment-for-my-va/index.html)

### [Do I have to provide any tools or programs for my VA?](/content/va_faqs/do-i-have-to-provide-any-tools-or-programs-for-my-va/index.html)

### [Are there any contracts with the tawk.to Virtual Assistant service?](/content/va_faqs/are-there-any-contracts-with-the-tawk-to-virtual-assistant-service/index.html)

### [Are the tawk.to Virtual Assistants a shared resource?](/content/va_faqs/are-the-tawk-to-virtual-assistants-a-shared-resource/index.html)

### [How do I request a replacement for a Virtual Assistant?](/content/va_faqs/how-do-i-request-a-replacement-for-a-virtual-assistant/index.html)

### [Can I assign a Virtual Assistant tasks in addition to those listed for the original role?](/content/va_faqs/can-i-assign-a-virtual-assistant-tasks-in-addition-to-those-listed-for-the-original-role/index.html)