Virtual Assistant FAQs Can I request a refund for the Virtual Assistant Service? How to cancel a subscription to the Virtual Assistant service How and when do we make payments for the tawk.to VA Service? How to upgrade your subscription to the Virtual Assistant service Do you have a contractor buyout policy? I would like to hire my VA directly. Can I request a replacement for a Virtual Assistant? After a VA leaves, how will I know critical information for my business is secure? What if a VA is hired for a short-term project and completes the work early? What if I decide to unsubscribe? What if the VA has gone AWOL or improperly resigned? What if a VA decides to quit? When should I file for overtime pay? How do you resolve conflicts when working with a VA? Who manages the performance of my VA? How do you measure the VA’s performance? What is an End of Day (EOD) Report? How do I know if a VA is really working? What happens if a VA is frequently late or absent from work? What happens if a VA is unwell or needs to take a day off? Do VAs provide a notice period when requesting time off? How do holidays work? What if my VA misses work hours? Do you use time-tracking software? Can my VA work during weekends or holidays? Can I upgrade or downgrade the weekly working hours of the VA? Can my VA make and receive phone calls? What if my VA requires a phone number? Can I assign a company email to my VA? Are the VAs HIPAA compliant? Do the VAs sign confidentiality and data privacy documents? Can you offer an NDA? How will I meet with my VA on their first day? Who onboards and trains the Virtual Assistant? How to pause your VA subscription Can I change the working hours of my Virtual Assistant? Can the VAs work in my time zone? How will the Virtual Assistant work in cases of power or internet outage? How can I communicate with my VA? Will I need to purchase any equipment for my VA? Do I have to provide any tools or programs for my VA? Are there any contracts with the tawk.to Virtual Assistant service? Are the tawk.to Virtual Assistants a shared resource? How do I request a replacement for a Virtual Assistant? Can I assign a Virtual Assistant tasks in addition to those listed for the original role?