Hire Chat Agents, $1/hr.
Deliver an exceptional CX and never miss another chat again.
Could your site be generating more leads and sales?
Do visitors bounce or abandon their shopping carts?
More leads, more sales and happier customers — that’s what hired chat agents deliver.
We’ll be there for your customers, right when they need you the most — 24×7-365.
Just $1/hour
From as little as $1 per hour, hire Pro, trained chat agents. Our rates simply can’t be beaten.
Real humans
No bots with thoughtless answers. We only hire real humans trained to be customer service experts.
Better leads
Highly qualified leads — that’s what our expert agents can deliver, resulting in better advertising ROI.
24x7-365
We don’t ever close, which means your customers get great service every single day of the year.
Native speakers
English? Italian? German? French? Spanish? Our team of native speakers speaks your customer’s language.
CRM integrations
You have full access to chat history in real time, and we can integrate with any existing CRM API.
Access as a differentiator
In an increasingly 24x7 world, your website doesn't close, so customers expect someone to be there when they have a question
Example live agent in action:
A messaging app offering hired chat agents. Strange, right? Not really.
Offering hired chat agents is core to our revenue model, and it is how we are able to offer our software completely free to over 5,000,000+ (and growing) business users.
It’s what made tawk.to the #1 most widely used live chat app in the world.
Currently we get paid to answer chats for a small group of awesome customers that do not want to (or simply can’t) answer chats themselves.
To use our chat software will always be 100% completely free. You will never have to pay to use the core application.
Why would you want to hire chat agents 24×7 for $1/hr? Live chat is proven to increase leads, sales and overall customer satisfaction. Yet often the biggest challenge businesses face is how to hire staff to ensure you’re always online. Hiring chat agents with tawk.to is, “Your business, powered by our support team.” Your customers will think they are chatting with your in-house staff, right on your website.
Nothing is worse for a visitor than not being able to find what they are looking for. The visitor may simply need to ask a quick question to make a purchase decision and nobody is there to help. Our dedicated native-speaking chat experts are fully trained in customer service and lead capture and can assist and guide your visitors.
We’re sure you have many questions. The process of hiring qualified agents to answer on your behalf, just like the process of hiring your own internal team members, can seem daunting at first.
Compare the savings ...
You can save up to 97% by hiring chat agents
Costs
Direct Hire
Hire Chat Agents
Hourly Rate
Recruitment + HR
Training
Benefits (health, dental etc)
Overhead (office, equipment etc)
Payroll Tax
Absences (vacation & sick)
TOTAL
$20.00 per hour
$1.40 per hour (@ 7%)
$0.40 per hour (@ 2%)
$7.00 per hour (@ 35%)
$1.00 per hour (@ 5%)
$2.40 per hour (@ 12%)
$2.60 per hour (@ 13%)
$25,404 / month
$1 per hour
Included
Included
Included
Included
Included
Included
$728 / Month
Incredible savings right?
Full Time
Schedule up to 40 hrs a week — perfect for connecting with customers during business hours, or a few hours a day.
$2.20 per hour
- 40 hours a week
Double Shift
Need to cover two shifts? Schedule 80 hrs a week and be there more often for your prospects and customers.
$1.50 per hour
- 80 hours a week
Days & Weekends
Busy evenings and weekends? or 18+/hrs a day? Schedule 128/hrs a week, and we'll be there for you.
$1.10 per hour
- 128 hours a week
24x7-365
The plan that made us famous — at an unbeatable $1/hr, we've got you covered 24x7-365. Your customers are going to love you.
$1 per hour
- 24x7
What businesses have to say …
Kind words, delivered by smart businesses, who value their time
Frequently Asked Questions
How does the service work?
Prior to allocating Live Agents to your project, we undertake a full audit of your requirements and any systems or processes we need to put in place to ensure we best represent you and your company.
We’ve developed a process to help us collate all the information agents will need to answer the queries of your website’s visitors correctly and efficiently. Please do take some time to go through the questions and provide detailed answers to each. The more information we have, the better equipped we will be to service your website visitors.
Why should I hire chat agents for my website?
Many businesses don’t have the staff available to have a representative ready to answer incoming chats at all hours of the day. When you hire our team of highly trained chat agents, your visitors will be able to chat with a real live person when you or your staff are unavailable. You can have our agents answer all incoming chats or keep you covered only when your staff is unavailable to answer. You set the schedule and we follow it!
What is the pricing for hiring live chat agents?
- $1 an hour — 24×7-365 (168 hours a week) — $728/month
- $1.10 an hour — Evenings and Weekends (128 hours a week) — $610/month
- $1.50 an hour — Double-Shift (80 hours a week) — $520/month
- $2.20 an hour — Full-time (40 hours a week) — $380/month
- $3.00 an hour — Part-time (10 hours a week) — $129/month
Why is the pricing for hiring live chat agents so inexpensive?
We are able to offer pricing as low as $1 an hour because one agent can answer several chats from multiple companies at the same time. This is what keeps our pricing so low. You are sharing the cost of hiring a live chat agent with other companies also using the service.
How many chats will you accept from my website at the same time?
Our agents will answer up to two concurrent chats at a time.
How are your agents trained to be able to answer questions from my visitors about my products or services?
During the signup process, you will be asked to provide information about your business. Think of it as FAQs. You tell us what types of questions we can expect from your website visitors and provide the answers to those questions.
Our project managers will review your website and add any information we find pertinent to your business or service offering to the Knowledge Base. The Knowledge Base is a database of information about your business or service. This information is available to any agent that answers an incoming chat from your site.
This is an ongoing process. All of our agents are trained to add any additional information they learn about your business or service to your Knowledge Base. Typically, our agents can answer most questions easily within 5 to 10 days of starting the service.
What if agents are unable to answer customers questions?
There will be times when our agents won’t know the answer to a question and we will need more information from you or your team.
In these cases, our agents are trained to get the name, email and phone number from the visitor and explain that we will follow up with them as soon as possible regarding their question or issue.
If the issue is urgent, we will contact you right away using the contact information you provided when signing up for the service. We can then add any information we learn during this process to the Knowledge Base for your site.
If the same issue or question arises in the future, our agents will be prepared with the proper answer. Our agents are trained to get the correct information to your visitors. We never guess the answer.
Can agents proactively engage with visitors?
Absolutely. We will help you set up triggers to automatically engage with visitors based on the page they are on. We can work together to optimize the engagement rate and ensure the right message is sent at the right time.
Can I chat with my website visitors when the tawk.to agents are scheduled to be answering chats?
Yes, of course! You can chat with your website visitors and our agents through the tawk.to dashboard. You can even monitor our agents’ performance in the tawk.to dashboard as they serve your visitors.
What hours are the chat agents available?
Our agents are always available to answer chats on your behalf. We never close. We provide live answering services 24 hours a day, 7 days a week, 365 days a year.
Do I have to sign a long term contract?
No. You pay for the service on a monthly basis. There are no lengthy contracts to sign.
Do you charge for lead capture?
No, we never charge you for capturing a lead. We don’t charge on a per-lead basis. You only pay the flat monthly rates outlined on this page.
Where are the Chat Agents based?
Tawk.to is registered in the USA and United Kingdom. We are a distributed team with R&D offices in Riga, Latvia (European Union) and Las Vegas, Nevada, with remote team members in Australia, Italy and the Philippines.
Our chat agents are mainly recruited in the Philippines and are always recruited and vetted by tawk.to. We do not outsource our hiring.
We hire VAs from the Philippines for a number of very good reasons.
- Reliability
- Work Ethic
- Cost
- They are passionate, friendly and always prepared to meet and exceed expectations.
The majority of our Filipino team are university educated and have previous customer service experience.
Which languages do your agents speak?
Currently we are only offering live answering in English due to demand. We will be adding more languages in the near future however, as we continue to scale use of other languages in the app.
Can agents answer chats from multiple businesses and/or websites?
Yes. However, we bill on a per domain/property basis.
There is an exception, however, if you are running chats for the exact same business on multiple forwarded domains.
As a general rule, if the responses need to be tailored per site, the sites are considered separate entities.
Will I have a direct point of contact?
Absolutely. Our customer success team is available 24×7-365 and is always only a quick message away.
You will have direct access to the entire team within your dashboard, so you can provide ongoing feedback on how we are doing.