# E-commerce Virtual Assistants

## Save time, increase sales and inspire customer loyalty with dedicated e-commerce Virtual Assistants equipped to build, manage, and maintain your store.

### I want to  sell more products   build a new store   email my customers   respond to reviews   update product descriptions

Build

customer relationships

Always being available means customers never have to wait to ask a question, make a purchase, or track an existing order. A customer service VA can provide reliable phone, chat, and email support, make product recommendations, and more.

Stay in control of data
and inventory

Administrative and finance VAs can handle the everyday challenges of running and maintaining your store, including product databases, stock levels, payroll, and billing so you have more time for strategy.

Grow your store from
dream to reality

An e-commerce VA can create your store from the ground up on the platform of your choice. Creative and design VAs bring products to life with original illustrations and product descriptions that captivate customers and build your brand.

24/7

support

Our HR team is available around the clock to support the performance management of your VA. Once your VA is assigned, you receive a daily performance report showing your VA’s completed key tasks.

## What can an E-commerce VA do for my business?

# Digital Marketing Virtual Assistants

### Administrative Support

- Executive assistant
- Data entry
- Manage files and documents
- Update product lists and prices
- Manage stock levels and place orders
- Accounting
- Bookkeeping
- Tax preparation
- Payroll
- Billing

### IT/Web development

- Shopify Developer
- WordPress Developer
- Amazon store setup
- Etsy store setup
- Managing BigCommerce and other platforms
- Walmart store setup
- IT support
- Identifying and updating broken links
- Back-end SEO
- Monitoring and improving page load speed

### Customer Support

- Placing and updating orders
- Order tracking
- Handling product returns and exchanges
- Processing orders and refunds
- Managing returns
- Product recommendations
- Upselling and cross-selling
- Handling customer complaints
- Responding to product reviews
- 24/7 chat support

### Marketing and Graphic Design

- Writing and editing product descriptions
- Web Development
- Social media management
- Writing ad copy
- Creating images for ads and social posts
- Video editing
- Customer research
- Creating blog content
- Track social media performance
- Keyword research

#### Additional roles available

## Motivating others to excel

"We are pleased to report that things are going great with Frankie. We love her initiative and her punctuality. We are also very happy with the way she has conducted her research and the way she is able to present her ideas and thoughts to the team. We have noticed that Frankie is also having a positive influence on the rest of the team, she is motivating others to not only complete but to excel in their tasks as well. We are so happy we made the decision to bring her onto the team."

## The easiest way to hire an E-commerce VA

### STEP 1

Let us know the skills and experience you’re looking for. We’ll recruit your E-commerce VA specifically to the requirements you submit.

### STEP 2

We’ll pre-screen and provide a short list of the top candidates. You review their qualifications. Then, we’ll set up an interview.

### STEP 3

Once you’ve found your match, we’ll kick off the onboarding process by sending you a schedule request. Our HR team will introduce you to your new VA and set up your first meeting.

### STEP 4

You can manage your billing, upgrades and downgrades directly from your tawk.to Dashboard. Congratulations — you’ve successfully delegated!

## Boost Financing

## Save up to **75%** by hiring a VA

##### Costs

|                      | Direct Hire           | Hire a VA             |
|----------------------|-----------------------|-----------------------|
| **Hourly Rate**      | $20.00 per hour       | $7.50 per hour        |
| Recruitment + HR     | $1.40 per hour (@ 7%) | Included               |
| Training             | $0.40 per hour (@ 2%) | Included               |
| Benefits (health, etc.)| $7.00 per hour (@ 35%)| Included               |
| Overhead (office, etc.)| $1.00 per hour (@ 5%)| Included               |
| Payroll Tax          | $2.40 per hour (@ 12%)| Included               |
| Absences             | 2.60 per hour (@ 13%) | Included               |

**TOTAL**

**$5000++ / month**

**$1300 / month**

How many hours per week do you need a VA?

- 20 hrs/wk: Plans starting from $800/month
- 30 hrs/wk: Plans starting from $1,050/month
- 40 hrs/wk: Plans starting from $1,300/month

### No lock-in contracts

This is a month-by-month service. Upgrade, downgrade or cancel any time by providing a one-month notice period.

### Starting at $7/hour

Save on employee costs, overhead, and office expenses while getting more done. Now you have more time for higher-level focus and strategy.

### Cover any time zone

Our team members serve in all time zones. Need to assist a customer at 3am? We’ve got you covered.

## Hire an E-commerce Virtual Assistant

## Take the first step, and let us know what skills you need. We'll be in touch to discuss your ideal candidate.