Welcome to the tawk.to Academy

AI Assist Billing (6 videos)

  • How is usage determined for AI Assist?
  • How to check credit balance for AI Assist
  • How to enable message credits auto top up for AI Assist
  • How to manage billing for AI Assist
  • How to top up your AI Assist message credits
  • tawk.to AI Assist message credits and usage limits

AI Commands (18 videos)

  • Brainstorm catchy taglines using tawk.to AI Commands
  • How to use AI commands to create a social media post
  • How to use the AI-Brainstorm command
  • How to use the AI Fix text command
  • How to use the AI point expand command
  • How to use the AI simplify command
  • How to use the AI step-by-step command
  • How to use the AI task command
  • How to use the AI Tone command
  • How to use the AI-Summarize command
  • How to use the AI-Write about command
  • Transform Blog posts into social media hits with AI commands
  • Use AI command to suggest new lead generation strategies
  • Use AI commands to create a YouTube video script
  • Use AI commands to generate a social media content calendar
  • Use AI Commands to proofread your text
  • Using AI commands to create a blog post
  • Using AI commands to generate SEO keywords

AI Data Sources (6 videos)

  • Using FAQs as a data source
  • Using knowledge base as a data source
  • Using plain text data source
  • Using shortcuts as a data source
  • Using Upload Document as a data source
  • Using your website as a data source

AI Assist Setup (76 videos)

  • Advanced Automation & Logic
  • Can we add instructions to the base prompt?
  • Agent unavailable when AI transfers to human
  • API Integrations with AI Assist
  • Escalate to a ticket when AI cannot respond
  • Escalate to a ticket when no agent answers
  • How to assign an AI agent to manage your tickets
  • How to create AI automated sequence
  • How to set up escalations
  • How to use tawk.to Base prompts
  • Setting up Elements and actions within shortcuts
  • Use base prompt instructions for escalation
  • Useful base prompts for AI Assist
  • Using AI command
  • Conversation & Interaction
  • Creating a shortcut while inside a conversation
  • Delaying Apollo's response
  • Do I have to be online for AI Assist to accept chats?
  • Help AI Answer consistently and accurately
  • How image attachment works
  • How to add a Hyperlink to a shortcut
  • How to enable multilingual support
  • How to set AI to answer specific product inquiries
  • How to take over a chat in tawk.to
  • How to transfer your chat to human
  • How to use smart reply
  • Setting up suggested messages pre-chat
  • Steps to correct your AI Agents responses
  • Understanding the base prompt

Getting Started & Setup

  • Add AI Assist to your website in under 3 minutes | Quick and easy setup
  • Adding the tawk.to widget to your website
  • AI Assist FAQs
  • Always notify human agents of new chats
  • Customize your AI Assist Persona
  • Getting started with tawk.to AI Assist
  • How to Add or Create a New AI Agent
  • How to set up the AI Assist behaviour settings
  • Introducing tawk.to's AI Agent
  • Onboarding AI Assist
  • The new and improved tawk.to mobile dashboard
  • Understanding the widget online and offline status

Unlock the Power of tawk.to’s AI Assist: Your Complete Overview 🚀

How is usage determined for AI Assist?

📊 How Are Usage Limits Determined for tawk.to AI Assist? 🤔 Discover how usage limits for tawk.to AI Assist are calculated based on your chatbot’s activity, plan, and business needs. Learn the key factors that influence performance and how to optimise your AI-powered chatbot for maximum efficiency and customer satisfaction.