### 101 - Business Messaging Masterclass

#### 1. Introduction

#### **Introduction**

G’day, I’m Adrian. Welcome to the tawk.to tutorial.

Learning new software can be daunting, especially when you’re eager to just dive right in and get things done.

We created this course to help you fast track the learning process.

Within a few short lessons, you’ll be a master at managing conversations with new and existing customers.

So let’s get started.

#### **Contents**

1. [Introduction](/content/academy/introduction/index.html) Video: 30s
2. [Widget Design](/content/academy/widget-design/index.html) Video: 3min
3. [Online Offline](/content/academy/online-offline/index.html) Video: 4min
4. [Pre-Chat Form](/content/academy/pre-chat-form/index.html) Video: 3min
5. [Triggers](/content/academy/triggers/index.html) Video: 3min
6. [Responding To Chats](/content/academy/responding-to-chats/index.html) Video: 2min
7. [Shortcuts And Tabs](/content/academy/shortcuts-tabs/index.html) Video: 3min
8. [Three Tips](/content/academy/three-tips/index.html) Video: 2min
9. [Team Collaborating](/content/academy/collaborating/index.html) Video: 3min
10. [Features](/content/academy/feature/index.html) Video: 4min
11. [Conclusion](/content/academy/conclusion/index.html) Video: 1min